Sunday, June 9th                    11:15 am – 1:45 pm     

CONSULTING SECTION SESSION: Consulting: Managing the Expectation, Rebecca Jones, Dysart & Jones

Successful consulting is all about managing the expectations – yours and theirs. Come discuss with Rebecca what you need to know about managing the engagement and benefit from what she has learned in over 20 years of consulting.

Sunday, June 9th                    1:30 pm – 3:00 pm     

Leadership Roles in KM: Grabbing New Opportunities! Ramin Assa Booz, Allen Hamilton, Knowledge Management Manager; Denise Chochrek, Frito Lay, Senior Knowledge Analyst; Jane Dysart, Dysart & Jones; Deborah Keller, Department of Homeland Security; Nancy Lewis, DuPont

As David Weinberger points out in his new book, Too Big to Know, organizations today need to recognize the power of difference (fruitful disagreement), public learning (leaving tracks for others to follow & conversations to engage in), filtering information on the way and out (taxonomies and finding places for inclusion while embracing messiness) and opening a window so that the expert really is in the room. Our speakers discuss new opportunities for using our skills in different and exciting ways.

Sunday, June 9th                    3:30 pm – 5 pm    

SPOTLIGHT SESSION: The Experts Are In! – One-Off Career Advice, Stephen Abram, Gale Cengage;  David Cappoli, UCLA School of Law; Anne Caputo, Anne Caputo Consulting; Ann Cullen,  Emory University;  Susan DiMattia; Jane Dysart, Dysart & Jones; Bill Fisher, San Jose State;  Richard Hulser, Natural History Museum Los Angeles County; Deborah Hunt, Information Edge; Jill Hurst-Wahl, Syracuse University;  Juanita Richardson Dysart & Jones Associates; Thomas Rink, Northeastern State University; Ethel Salonen, The MITRE Corporation; Donna Scheeder, Library Of Congress;  Jan Sykes, Info Mgmt Svcs Inc; Rebecca Vargha Univ. of North Carolina School of Library and Information Science; Ulla de Stricker, de Stricker Associates

Do you have a vexing workplace issue and are not sure where to turn?  Are you facing a career decision and would like some advice from senior SLA members who have “been there?” Using a speed dating format, you will have the opportunity to run your challenge past some of SLA’s most knowledgeable and experienced members as they act as a sounding board and give you their take on your situation. This is not resume review or assistance with a job search, but rather a chance to pose that question you were afraid to ask and get an answer from some of the most seasoned professionals in our industry. 

Monday, June 10th                 8:00 am – 9:30 am     

BUSINESS MEETING: Leadership and Management Division Business Meeting and Breakfast

Amy Affelt, Compass Lexecon, Director of Database Research

Join division chair Amy Affelt and the LMD board for a review of the events of the past year and a look at the future. The Karen J. Switt Award will be presented.

 Monday, June 10th                 8:00 am – 9:30 am     

CONTENT BUYERS SECTION SESSION: Content Buying Hot Topics for 2013, Robin Neidorf, FreePint Director of Research; Bill Noorlander, BST America

The session has 3 parts – panelist presentation, attendee ‘round table’ discussion, Q&A * The two panelists will provide an overview of the Content Buying issues and challenges for 2013; * Attendees will have the opportunity to discuss their own challenges, issues and possible solutions on dealing with the challenges of content buying in 2013

Monday, June 10th                 10:00 am – 11:30 am

Leadership: A Commanding Officer’s Viewpoint, Winton Smith Captain, United States Navy

Come hear the Commanding Officer of Naval Base San Diego, Captain Winton Smith, talk about his leadership experiences and how his lessons-learned and insights can benefit information professionals. Welcome Aboard!

Co-Sponsored with the Military Division

Monday, June 10th                 10:00 am – 11:30 am

SPOTLIGHT SESSION: Organizing Knowledge, Patrick Lambe, Straits Knowledge

Internationally known, Founder, Straits Knowledge, and Author, Organising Knowledge: Taxonomies, Knowledge and Organisational Effectiveness, shares insights on the roles that taxonomies can play in knowledge and information management. Patrick looks at a variety of ways in which taxonomies can underpin other important knowledge management applications, such as content management systems, records management systems, search, data warehouses, etc.

Monday, June 10th                 12:00 pm – 1:30 pm     

MARKETING SECTION SESSION:You Built It. They Didn’t Come. Now What? Communications for Managing Change, Joleen Schultz Joleen, Schultz & Associates

Think about it. We ask people to modify how they request our services. We launch new web site interfaces. We replace familiar databases with other resources. We introduce new services. We enhance our abilities to add insights to our research. Information and knowledge services are either initiating change themselves, or they are being changed by external forces. And you’re at the epicenter. You’ve embraced the changes but how do you get everyone else on board? Change management communications calls for understanding how people change and how communications can affect change. Join us for lunch as our speakers discuss how communications are developed to modify habits, perceptions and processes related to changes in information services. Key communications components will be outlined and best practices will be shared.

Monday, June 10th                 8:00 pm – 10:00 pm     

LMD and KMD Open House

Join your SLA colleagues from the Leadership & Management Division and the Knowledge Management Division for a networking reception that will be second to none! Let’s stay classy, San Diego!

Tuesday, June 11th            10:00 am – 12:00 pm     

Disaster Planning for Information Professionals, Tahirih Fusscas; Tim Siftar, Drexel University Libraries; Dan Wilson, University of Virginia

SLA’s members are experts in information sharing environments and structures. They excel in setting up collaborative systems. They are more likely to occupy a neutral role within their organization as an unbiased provider of quality external information. Come learn how you can be indispensable to your organization when disaster happens! It’s no longer “if,” but “when.” Think Hurricane Sandy, the Derecho, and the mid-Atllantic earthquake. Focus will be on lessons learned by affected libraries and information centers as well as guidelines for effective disaster preparedness, response, and recovery. Using social media during and after an incident will also be discussed.

Tuesday, June 11th                       2:00 pm –3:30 pm      

Leading from the Library: How Can I Be a Leader When ________________? Ulla de Stricker,  de Stricker Associates; Gloria Zamora

In this interactive session, a panel of three SLA leaders will offer their practical experience to help you overcome leadership challenges you face in your work.  Attendees will have two minutes to explain their leadership challenge and our panel will have five minutes to respond.  This session will be facilitated and attendees are encouraged to share and participate.  During the last ten minutes attendees will have a chance to identify and share the “golden nuggets” they will takeaway from this session.

The awards committee is soliciting nominations from the Leadership and Management Division for the 2013 Karen J. Switt Leadership Award.

Each year, the Leadership & Management Division honors a member who has shown outstanding leadership, served as a role model for others, and contributed significantly to SLA. In 1999, the award was named in memory of Karen J. Switt, a much-admired and much-missed LMD member. For those of you who did not know Karen, here is a link to a November 29, 1999 article from the Chicago Tribune that describes her life.

 Here is a link to previous award winners since 1989.

 To nominate someone for this award, please send an email to Hope Tillman (hope@hopetillman.com).

Please include in your email why this individual exhibits the qualities of Karen J. Switt – outstanding leadership, a role model, and one has made significant contributions to SLA.

Deadline for nominations is close of business on Friday, May 17, 2013

Alexandria, Virginia, September 25, 2012 – The Leadership and Management Division (LMD) of the Special Libraries Association (SLA) announces their 2012 award winners: Hope Tillman and Jane Dysart.

Hope Tillman, was announced as the winner of the Karen J. Switt Award. Hope is a role model and quiet leader who does not need or invite the spotlight.  Hope has worked tirelessly for the profession and SLA.  She is a valued contributor and leader.  Hope Tillman is a trail blazer for the profession who embraces information dissemination, and access and manipulation technologies since the creation of the Internet.  Over the last two years, she and Dee Magnoni worked jointly on building the foundation for LMD webinars.  The current success of the LMD webinars is partly due to this very strong infrastructure. Hope Tillman is a technologist, librarian, author, an early adapter and promoter/trainer of appropriate uses of technology – always embracing the new and leading edge. Hope is former President of Special Libraries Association, and an SLA Fellow. This year’s Karen J. Switt Award was generously sponsored by Basch Subscriptions.

Jane Dysart was honored with the LMD Distinguished Member Award. Jane has been and is a coach and mentor for many LMD members.  Her workshops and institutes focus on the expansion of existing leadership skills and the honing of creative critical thinking.  Jane continues to place an emphasis on the need to provide continuing and meaningful professional development for senior leadership.  Jane is a Principal of Dysart & Jones Associates (D&J), an internationally recognized leader in library and information service consulting which focuses on assisting libraries in the areas of information management, strategic and business planning, service design, organizational structuring and market positioning, conference planning, information audit, customized workshops, facilitation, and team and management coaching. Jane is former President of Special Libraries Association, a recipient of the SLA John Cotton Dana Award, and an SLA Fellow.

About LMD
The Leadership and Management Division (LMD) draws its members from across the many arenas in which SLA members work. Members represent a wide range of experience, from seasoned senior managers to new information professionals interested in leadership and management concepts. LMD offers its members specialized programming and continuing education opportunities and an assortment of professional resources.

About SLA
The Special Libraries Association (SLA) is a nonprofit global organization for innovative information professionals and their strategic partners. SLA serves about 11,000 members in 75 countries in the information profession, including corporate, academic, and government information specialists. SLA promotes and strengthens its members through learning, advocacy, and networking initiatives. For more information, visit us on the web at www.sla.org.

2012 Conference in Chicago, IL

• Dow Jones & Company - Gold Sponsor of Marketing for the rest of us: a guide for introverts, 10 am on July 18; Co-sponsor, LMD Open House, 8 pm July 15th
• BST America - Silver Sponsor of Challenges of buying and selling content in 2012, 8 am on July 18
• ProQuest Dialog - Bronze Sponsor of Tales from the trenches: contract negotiation is not for the faint of heart, 10 am on July 17
• Prenax/Basch Subscriptions - Sponsor of the Karen J. Switt award

The generous support of our vendor partners help pay for the high cost of annual conference activities, especially

• Session costs for speakers and AV
• Open house expenses
• Underwriting meal costs for ticketed events.

Thank you for your support!

If you would like to become a partner, please contact :

Leslie Farison (farisonll@appstate.edu)
Vendor Partnering Chair, 2012

If you deal with any of these vendors or stop by their booth at SLA Annual Conference, please thank them for their support of Leadership and Management Division activities.

LMD-SPONSORED SESSIONS AT THE 2012 SLA CONFERENCE IN CHICAGO

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Sunday, July 15, 2012

8:00 – 11 p.m.
LMD & DKM Open House

Join your fellow division members for a party to kick off the 2012 SLA conference!

Co-Sponsoring Division: SLA Knowledge Management Division
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Monday, July 16, 2012

8:00 – 9:30 a.m.
Rapid Fire Consultant Showcase: Come One, Come All!
(Breakfast meeting)

Ticketed Event: $15/members and students, $30/non-members

Persons who are actively engaged in consulting will give a rapid fire “song and dance” about their consulting practice. Consultants will benefit from honing their value proposition in a safe and friendly atmosphere. Those who are thinking about venturing into consulting will have an opportunity to practice some essential introduction and positioning skills. Through this fun and creative communication opportunity, they can illustrate their value and the innovative insights they can bring to projects while meeting future clients for themselves and their practices. Session attendees who are actively considering contractors or partners to work with are encouraged to attend for a personal introduction to section members who will present the skill sets they might bring to potential partnerships. Costumes and props are optional.

Moderators: Lorri Zipperer, Zipperer Project Mgmt [LMD Member]; Jan Sykes, Info Mgmt Svcs Inc [LMD Member]
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10:00 – 11:30 a.m.
Transitioning to Management and Leadership

Whether you are moving into a management position at your current organization or taking on a team-lead role at a different organization, the first three months are critical for your longer term success. Your success depends on your ability to do the job, but equally important is clearly positioning yourself in the role with your boss, your team and yourself. The speaker walks you through a process for transitioning successfully and sanely.

Speaker:  Rebecca Jones, Dysart & Jones Assoc [LMD Member]

Co-Sponsoring Divisions: SLA Insurance & Employee Benefits Division, SLA Social Science Division
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Noon – 1:30 p.m.   SPOTLIGHT SESSION!
Meaningful Measures: How Do Buyers and Sellers Show ROI?

A panel of buyers and sellers will discuss how you can best illustrate return on investment and the distinct value of your content purchases to management and budget approvers

Moderator: Robin Neidorf, FreePint
Speakers: Jantinus Meints, Ernst & Young; Clare Gillan, IDC; Bill Noorlander, BST America [LMD Member]; Ann Lee, Dow Jones
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4:00 – 5:30 p.m.    SPOTLIGHT SESSION!
Reinventing Library Skills

Speakers: Deborah Hunt, Information Edge [LMD Member]; Richard Hulser, Natural History Museum Los Angeles County [LMD Member]; Ethel Salonen, MITRE Corporation [LMD Member]

Co-Sponsoring Divisions: SLA Taxonomy Division (lead division), SLA Academic Division, SLA Social Science Division, SLA Museums, Arts & Humanities Division, Encore – Retired Members Caucus
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Tuesday, July 17, 2012

8:00 – 9:30 a.m.
Marketing Section Virtual Swap-n-Shop Breakfast

Ticketed Event: $15/members and students, $30/non-members

Participate in the annual LMD Marketing Section Swap-n-Shop breakfast. Join us for a panel discussion, Using Social Media to Promote Libraries and Librarians.

Moderators: Barbie Keiser, Barbie E. Keiser Inc. [LMD Member], Bethann Ruddock, Mimas [LMD Member]
Speakers: Melissa Giovagnoli, Networlding; Connie Crosby, Crosby Group Consulting [LMD Member]; Roger Tye, Allstate Insurance Company

Co-Sponsor: SLA Advertising & Marketing Division
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10:00 – 11:30 a.m.
Tales from the Trenches: Contract Negotiation is not for the Faint of Heart

Vendor contracts are getting more complicated. Many librarians are involved in the contract negotiation process or work alongside their institutions’ purchasing and procurement staff. They have to be able to read and comprehend often complex contracts in order to get the most favorable and sensible terms for their libraries and organizations. Experienced information professionals who manage the content and contracts for their organizations will share their knowledge and tips for “getting to yes” without too much bloodshed!

Moderator: Amy Affelt, Compass Lexecon [LMD Member]
Speakers: Carol Ginsburg, BST America LLC [LMD Member]; Bill Noorlander, BST America LLC [LMD Member]; Barbara Hirsh, NERA Economic Consulting [LMD Member]; Laurie Leichman, WoltersKluwer; Steven Goldstein, Alacra; Bob Lemmond, WoltersKluwer

Co-Sponsoring Divisions: SLA Legal Division, SLA Military Libraries Division
Sponsor Partner: ProQuest & Dialog
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2:00 – 2:30 p.m.
LMD Business Meeting and Afternoon Tea

Join division chair Rebecca Vargha and the LMD board for a review of the events of the past year and a look at the future. The Karen J. Switt Award will be presented.

Speaker: Rebecca Vargha, University of North Carolina, and Chair, SLA Leadership & Management Division

Sponsor Partner: Basch Subscription Services
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4:00 – 5:30 p.m.
Creating Organizations We Want to Work In: Combatting Defensiveness at Work

This presentation will describe how defensive routines begin and live within organizations, making trust, true teamwork, and honesty difficult. The presenter will describe tested theories and concepts that explain how defensiveness creates threatening and uncomfortable work environments. These theories will relate to how toxic environments feel to the members of the organization and what can be done to create workplaces in which we want to work.  Ms. Deiss will provide insights into how all staff can play critical roles in creating a healthy workplace. After this presentation, attendees will understand organizational climate and culture more deeply and will see the connection between individual behaviours and their effect on the organization.

Speaker: Kathryn Deiss, Association of College & Research Libraries
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Wednesday, July 18, 2012

8:00 – 9:30 a.m.
Challenges of Buying and Selling Content in 2012

Ticketed Event: $15/members and students, $30/non-members

A panel of buyers and sellers will discuss the most significant challenges faced in acquiring content over the past year.

Moderators: Cynthia Studnicha, Ernst & Young LLP, Ann Kenny, Ernst & Young LLP
Speakers: Mike Stelzer, Knowledge Management Services; Bill Moore, ThomsonReuters; Dawn Lynn, Abbott Laboratories; Jim Toomey, Standard & Poor’s

Sponsor Partner: BST America LLC
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10:00 – 11:30 a.m.
Marketing for the Rest of Us: A Guide for Introverts

Marketing may not be in your job description, but it’s a critical part of everyone’s job. Mary Ellen Bates offers techniques for raising the profile of your information centre and yourself in ways that are authentic and comfortable to even the most marketing-phobic.

Speaker: Mary Ellen Bates, Bates Information Services Inc. [LMD Member]

Sponsor Partner: Dow Jones
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5:15 – 8:15 p.m.
Architectural Boat Tour of Chicago

Ticketed Event: $55/members & students; $70/non-members

An evening boat cruise that will highlight the architectural features of Chicago.

Co-Sponsoring Divisions: Architecture Caucus, MAHD, DITE, DTRN

Karen J. Switt Leadership Award – 2011 Recipient – Patricia Cia

Presented at the LMD Annual Business Meeting & Tea, June 13, 2011 in Philadelphia

Dee Magnoni, LMD Chair with Patricia Cia. Photo by Jim Tchobanoff

As Co-Chairs of the Awards Committee for the Leadership & Management Division of Special Libraries Association, we are delighted to announce that Patricia Cia has been selected as the 2011 recipient of the Karen J. Switt Leadership Award.

Each year, the Leadership & Management Division honors a member who has shown outstanding leadership, served as a role model for others, and contributed significantly to SLA.  In 1999, the award was named in memory of Karen J. Switt, a much-admired and much-missed LMD member.

Those who have had the pleasure of working with Patricia appreciate her knowledge, dedication and reliability. She embodies the ideal described in the SLA “Competencies of an Information Professional.” Her leadership, technical skills, and pioneering of new technologies have benefited LMD and its members.

Patricia has exemplified the leadership qualities treasured in Karen J. Switt recipients. She has been very active in SLA as Chapter Cabinet Chair on the SLA Board of Directors, Leadership & Management Director, in various positions on the SLA Western Canada Board, and participated on at least one SLA committee, task force, advisory council, and the SLA Centennial Commission. Patricia was awarded SLA Fellow in 2007.

The Division wishes to thank C. Berger and Prenax Basch for their generous sponsorship of the award.

Stephen Kochoff and Carol Ginsburg , Awards Committee Co-Chairs
Leadership & Management Division, Special Libraries Association

It’s that time of year again when we look to the members of the Division to nominate potential recipients of the Karen J. Switt Award and the Distinguished Member Award.

The Karen J. Switt Award recognizes a member’s significant contribution to, and leadership in, information management during the past five years.

The Distinguished. Member Award is for service to the Division and is intended for someone nearing retirement for their contribution to the Division over a long period of time.

For further details about the awards, please refer to our division’s wiki at http://wiki.sla.org/display/SLALMD/Awards.

To nominate someone for either award, please send an email to either of the Awards Committee co-chairs, Carol Ginsburg  (Carol.Ginsburg@bstamerica.com) or Stephen Kochoff (stak.kochoff@gmail.com)  by March 25, 2011.

Past awardees include:

2010 – Libby Trudell
2009 – Deb Hunt
2008 – Cindy Hill
. . . and more

Many thanks for your support in recognizing our division stars.

Karen J. Switt Leadership Award Winners

SLA Europe Early Career Conference Award (ECCA)

LMD sponsored recipients

• 2011 - Anneli Sarkanen and Sarah Wolfenden
• 2010 – Chris Rhodes (Report posted to IMPACT)
• 2009 - Laura Woods (Report posted to IMPACT)

Distinguished Member Award Winners

• 2012 - Jane Dysart
• Gloria Dinerman

This award is not intended to be an annual award or only for a single recent effort. It is intended to be awarded occasionally for truly outstanding service over time

Karen J. Switt Leadership Award

About the Award

Do You Know a Leader? How about a Dynamic Information Entrepreneur? Or Maybe You are One Yourself! We need your help.

Who are the visionary leaders and dynamic innovators in our profession?

Help the LMD Awards Committee identify candidates for LMD’s prestigious Karen J. Switt Leadership Award.

Each year since 1988, at the Annual SLA Conference in June, LMD has honored one of our division’s members in recognition of significant leadership in the information management profession during the previous five years.

Accomplishments may be in any aspect of library and information management, for example:

• Visionary leadership
• Planning and strategy
• Information policy
• Technology
• Communication
• Marketing and public relations
• Human resources
• Finance
• Ethics

The accomplishment(s) must be documented by professional talks, forums, articles and/or other written communications.

The award consists of a $750 check, sponsored by C. Berger Group, Inc., and a commemorative plaque, as well as significant peer recognition.

Who was Karen J. Switt?

Commemoration remarks presented by Katherine Bertolucci at the LMD Business Meeting and Luncheon, 2000 SLA Annual Conference, Philadelphia, Pennsylvania.

Mary Lee asked me talk to you today about Karen Switt, a long time SLA member who died last November, at age 47 and why I proposed that the LMD Leadership Award be renamed after her. C. Berger Group has been a sponsor of the LMD Leadership Award for many years and welcomes the opportunity to support the Division in its goals by providing the cash award to the recipient. I think the best way to profile Karen is to read you excerpts of an article written about her which appeared in the SLA Illinois chapter’s newsletter, The Informant. It was written by Janice Keeler, who couldn’t be here today.

The information profession was a major focus of Karen’s life. Karen met her husband, David Grossman, who was also a librarian at the time, at a 1979 meeting of the Chicago Online User Group (COLUG). During their extensive worldwide travels together, Karen always took time to visit libraries wherever they went.

During her travels she sent her friends interesting accounts of their trips that equaled those from published travel writers. Karen always knew the best restaurants in any city you care to name. For several years, she organized information dinners during the SLA Annual Conference for SLA friends from around the country who had birthdays in June, even though her own birthday was in September. She had a wide circle of family, friends, and professional acquaintances, and was able to converse with people from all walks of life in English, Hebrew, Yiddish, German or Spanish.

Karen worked as a beautician to earn money for college, and retained the ability to cut hair, as she occasionally demonstrated for friends. Her undergraduate degree was from Florida International University in Miami. She earned a master’s degree in library and information science from Rosary College (now Dominican University) in River Forest, Illinois. She also studied for a year in Israel.

She made major contributions both to librarianship and to the real estate industry worldwide. From October, 1983 until 1997, Karen managed the library for the National Association of Realtors in Chicago. She was instrumental in making the NAR library the world’s largest library of real estate information. Among her achievements at NAR, Karen automated library operations, expanded the staff and collection, created an electronic catalog of holdings, managed libraries in Chicago and Washington, D.C., and created index to real estate literature.

While Karen was at NAR, she was deeply involved in a project in Europe, sponsored by the Eastern European Real Property Foundation, in conjunction with the U.S. Agency for International Development (AID). She helped set up libraries and train staff to support the fledgling Real Estate Associations NAR and AID were helping these countries to establish. Karen made many trips to Poland, Slovakia, the Czech Republic, Hungary and East Germany, and was key to the success of this endeavor.

Prior to joining the National Association of Realtors she was a reference librarian at First National Bank of Chicago (now Bank One), Manager of Information Services at Technomic Consultants, and Business Reference Librarian at Florida International University in Miami. While in Florida, she taught classes in the library school at FIU and was voted a favorite teacher. In 1997, Karen moved to Washington, D.C. as manager of library and information services at the National Academy of Sciences.

She fostered interest in the profession in her travels abroad, in the many speeches and presentations she gave to Realtors all over the country, and within her own staff. Both as a role model and by specific encouragement, she inspired several of her staff to go to library school. I can name five former or current NAR employees including my son, Joel, who pursued an MLS because Karen coached them.

In SLA, Karen was a member of the Illinois and Washington, D.C. chapters and three divisions (B&F, ITE & LMD), and a member of ITE Virtual Section. As a member of the Illinois Chapter of SLA, Karen was chair of the Membership Directory Committee, and involved in the initial planning of the Great Lakes Regional Conference III, hosted by the Illinois Information Technology Division of SLA and was responsible for organizing ITE – sponsored workshops to teach online searching.

I personally knew Karen for 20 years. She was a friend, colleague, client. She was admired for her management abilities by her peers. She was recognized by them for her dedication to her profession as a mentor.

She was dedicated to our association, devoting many hours to LMD and ITE. Karen was undaunted by challenges in all areas except her last one, succombing to cancer. She was a leader in every sense of the word, and truly deserving of this honor. It is a fitting tribune to her memory to rename the LMD Leadership Award as the Karen J. Switt Leadership Award.