Stephen Abram during the Leadership Development Institute session:

"It’s time to DO – to make things happen."

"The future goes to the people who invest in themselves."

Dave Snowden during the LMD / KM  spotlight session:

"Knowledge is only ever volunteered – it can’t be conscripted."

"If you have to ask how to create a knowledge sharing culture – you don’t have one."

"We know more than we can tell – we can tell more than we can write down."

Tesse Santoro at the Marketing Section breakfast:

"Ask for the opportunity.  Ask for what you want."

"Sell the NEED for the service – and the service will sell itself."

7 Steps to Sales (which we are hoping Tesse will expand on in the Marketing Section breakfast next year in DC):

1. Preparation
2. Introduction
3. Questioning
4. Presentation (up to this point, librarians do fine)
5. Overcoming objections and neogiating (this is when the going gets tough – with these last few steps,  we’ve moved from marketing to sales – which is critical to our success and rarely done)
6. Close and agreement
7. Followup and fullfillment

From the Content Buying Inside Out session – in response to the Q: "What do you think is the single biggest threat to your success / our mutual success?"  A: 

EBSCO:  The perception on the part of senior management in companies that there is no real value in content."

eBrary: DRM – the need to address DRM, to negotiate these rights – and to compromise.

Bill Noorlander:  The loss of understanding of the value of content – this is the raw material of a knowledge economy.

Susan Klopper:  Information illiteracy is rampant in the next generation. 

Remarks from the Chair:

Again, I’d like to thank my team.  They are an incredible, dedicated, fun group of people and I’ve enjoyed working with them – of course, the year’s only 1/2 over so there’s more fun to come.  And I’d like to thank you for coming to our annual business meeting and leadership luncheon.  I consider the Leadership & Management Division to be the leading division of SLA.  We inspire innovative leaders – and I’m honoured to be your Chair.  We are in the process of preparing a new strategic vision and plan for the Division and we will be undertaking some new initiatives as part of our strategic plan.  So, keep you eyes open for new ways to benefit from your Leadership & Management Division membership.  I’ve put up my email address (juanita.richardson@cedrom-sni.com) – I’d love to hear from you.  Thank you. 

Accessing Information — Solving the Unique Learning and Training Needs of Organizations

Corporations need to stay informed and having unlimited access to premium content that is unique to the needs of an individual organization is a trend that is likely to increase rather than
decrease. Corporate universities, the growth in corporate learning divisions and the creation of core competencies are emblematic of the important role information plays in corporate learning and training. Librarians and information professionals, by providing the latest information, have a unique role in guiding corporate learning.

EBSCO Publishing provides premium information resources that support corporate learning and training through the combination of Business Book Review® and Business Source® Corporate. These are resources that are frequently integrated into corporate portals and intranets or used through Learning Management Systems (LMS). The process involves the use of keyword and relevance feedback monitoring techniques along with an XML gateway for direct integration.

Business Book Review®
(BBR) summaries extract the key concepts of the best business books,
enabling executives and managers to quickly and easily keep abreast of
the latest in business intelligence & trends. Following a rigorous
selection process, expertly-written summaries are created for the top
business books published each year. The BBR library offers coverage of
hundreds of books with new summaries added weekly. For each book, BBR
provides written summaries in multiple lengths (300-, 600-, and
4,500-words) as well as audio versions (MP3 format) for many titles.

Business Source® Corporate
is designed to meet the diverse information needs of today’s companies. This database contains full text from nearly 3,000 quality magazines and journals, including sources ranging from general business periodicals to management publications. Additional sources include more than 1,400 country economic reports from EIU, Global Insight, ICON Group International, CountryWatch, etc.; more than 10,000 substantial company profiles; and 5,095 industry reports.

EBSCO provides customized assistance to incorporate content into an organization’s specific learning program, such as:

• Customized mapping of select BBR summaries and relevant articles to corporate learning objectives/competencies
• Targeted reading programs for all levels of leadership
• Continuous mapping of new content to existing learning objectives
• Summaries grouped according to relevant subject areas addressing all aspects of business skills development

Learners can link from the competency map directly into the full text of articles or appropriate book summary. The mapping process integrates learning content into LMS-driven or CLO-created learning objects. Having the content, knowing how it fits into the needs of a specific organization and providing the content from a corporate portal, LMS or easy to use interface, brings the information where it is needed and allows it to have an impact.

Accessing Information — Solving the Unique Learning and Training Needs of Organizations

Corporations need to stay informed and having unlimited access to premium content that is unique to the needs of an individual organization is a trend that is likely to increase rather than decrease. Corporate universities, the growth in corporate learning divisions and the creation of core competencies are emblematic of the important role information plays in corporate learning and training. Librarians and information professionals, by providing the latest information, have a unique role in guiding corporate learning.

EBSCO Publishing provides premium information resources that support corporate learning and training through the combination of Business Book Review® and Business Source® Corporate.
These are resources that are frequently integrated into corporate portals and intranets or used through Learning Management Systems (LMS). The process involves the use of keyword and relevance feedback monitoring techniques along with an XML gateway for direct integration.

Learn more about Business Book Review® and Business Source Corporate®

The Scientific business of Thomson Reuters offers all information professionals the Quantum2 leadership development program. It provides resources to help you lead change and enhance the value and visibility of information services in your organization.

The Quantum2 program is built around ten interwoven strategic and business competencies. Within the Quantum2 leadership circle, you’ll find workshops, case studies, white papers, and links to additional resources to help you build on your strengths and develop new skills.

Quantum2 is available at no charge to information professionals worldwide. Our goal is to inspire you to increase your visibility and value, by sharing best practices, ideas, and insights on HOW to do it. Take a look at the resources on the website or sign up for a session today!  http://scientific.thomsonreuters.com/quantum2/ 

Betty Jo Hibberd
Senior Manager, Information Professional Market
Thomson Reuters
Phone: 215.823.5323 | Mobile: 215.778.4887
betty.jo.hibberd@thomsonreuters.com

ebrary, a leading provider of e-content services and technology, is very pleased to be sponsoring the Leadership and Management Division and participating on the panel during the Content Buying Roundtable at the Special Library Association Conference. All members are invited and encouraged to attend the Roundtable as well as visit the ebrary booth (#242).

ebrary launches new Engineering and Business e-book databases

During SLA, ebrary is launching two new subscription databases of e-books, manuals and other authoritative content in Engineering and Business. The company aims to help end-users quickly and easily find the relevant and timely information they need to be more productive and innovative.

Designed for corporations, these new databases feature thousands of current, full-text titles from renowned publishers and are available under a simultaneous, multi-user access model. They will continue to grow at no additional cost throughout the subscription term.

Learn more about the new databases

ebrary launches new Engineering and Business e-book databases

ebrary, a leading provider of e-content services and technology, is very pleased to be sponsoring the Leadership and Management Division and participating on the panel during the Content Buying Roundtable at the Special Library Association Conference. All members are invited and encouraged to attend the Roundtable as well as visit the ebrary booth (#242).

During SLA, ebrary is launching two new subscription databases of e-books, manuals and other authoritative content in Engineering and Business.  The company aims to help end-users quickly and easily find the relevant and timely information they need to be more productive and innovative.

Designed for corporations, these new databases feature thousands of current, full-text titles from renowned publishers and are available under a simultaneous, multi-user access model.  They will continue to grow at no additional cost throughout the subscription term. 

With contributing publishers such as Elsevier, CRC Press, Pennwell Publishing, John Wiley & Sons and The McGraw-Hill Companies, ebrary’s new Engineering Database covers a wide range of engineering topics such as Aerospace, Chemical, Civil, Electrical, Electronic, Environmental, Materials, Mechanics, and Petroleum Engineering.

ebrary’s new Business Database covers key topics in Leadership, Management, Human Resources, Sales & Marketing, and Accounting from such esteemed publishers as AMACOM, Elsevier, Kogan-Page, and McGraw-Hill Professional.

Ebrary will offer a 10% discount on the new business and engineering collections at SLA .

In addition to subscription e-book databases, institutions may use the ebrary system to purchase individual titles and even distribute their own digitized materials in PDF online. All content in the ebrary system integrates with multiple online resources and information on the web through InfoTools and is delivered via a single customizable interface.

Also note that ebrary offers more than 16 e-book databases designed for academic libraries in all academic subject areas. For more information about ebrary products please visit  http://www.ebrary.com

Key Features and Benefits

All ebrary products feature the following end-user capabilities that make the research and discovery process richer and more productive:

The ebrary Reader™ provides the ebrary system with all of its rich functionality and streams documents, eliminating cumbersome document downloads.  The ebrary Reader is available as either an Active X or Java-based program.

ebrary InfoTools™ –  This customizable set of utilities integrates ebrary’s content with the online resources of your choice. Many InfoTools features can be activated simply by selecting words or phrases of interest in a document.

Multiple Search Options – ebrary offers advanced and simple, by full-text, keyword, subject or author.  We also support Boolean, proximity, and federated search, and integrate with your existing search engine technology.

Personal Bookshelves automatically store links to bookmarks, highlights, and notes, providing an archive of research.

Automatic Citations when text is printed or copied and pasted into Word or any text application.  Citations include an automatic URL hyperlink back to the source.

Coming to the annual conference?  Of course you are!  Well, be sure to check out the events that LMD will be hosting in Seattle.  You can view the complete list, with descriptions here.  For those of you in the Consulting Section, I want to point out that Rebecca Jones and I (section co-chairs) are involved in Tuesday a.m. event geared specifically for our section members (and anyone else).  The event is:

Building Bridges,
Creating Partnerships

Tuesday, June
17, 2008

7:00 AM

Tickets: $5/member

Speakers: Rebecca Jones, Craig Wingrove

Moderator: Jill Hurst-Wahl

Join this interactive session featuring
speakers & discussion. The program starts with a consultant from a library
consulting firm, which partners with other consultants/consulting firms to gain
the specific skills or additional person power for projects and then hears from
an internal consultant within a larger company, which partners with other
departments and units to get things done. A facilitated discussion over
breakfast follows with clear steps to building creative partnerships and
building bridges to accomplish more.

We look forward to all of you there!

Seth Godin, who will be one of the keynote speakers at the Annual Conference, has a good post about waste and I like the last sentence:

…as more customers change their worldview about waste, you need to consider who you’re talking to and what you’re saying.

I’m glad the SLA is going green.  Given his thinking, I don’t think I’d want him to come to a wasteful conference.  More importantly, I’m glad to see a marketer talk about wasteful packaging! Seth — you get two thumbs up!

BTW I’ve been asked recently about how Seth pronounces his last name.  Knowing that I’ve likely been mispronouncing it, I went to YouTube to find videos of him and others saying his name.  It is "Go-den".

Here’s a piece I found through Library Stuff on selling yourself internally to your clients. It speaks specifically to law librarianship but I’m sure the same principles apply in any corporate environment.  I feel very strongly that selling is one of those business skills that librarians are determined NOT to master – to our detriment.  And so I’m happy to say that Tesse Santoro, who will be Chair of our Marketing Section in 2008, is giving a talk in Seattle on "Selling Yourself & Your Skills".  Click on the link below, have a read and let me know – what do YOU think about selling?  Are you good at it?  Do you want to be?

http://www.aallnet.org/products/pub_sp0711/pub_sp0711_PR.pdf

Juanita

Chair-Elect, Leadership & Management Division